Introduction

This Privacy Policy is intended to help you understand why we collect your personal data and how we use it. We hope you will take the time to read it carefully.

This policy applies to all of you who purchase and use our products or services through our sales points (stores), by phone, via applications, or through our website.

Your Security

When you make a purchase from us or use the services we offer, you entrust us with your data. For this reason, we prioritize you, listen to your opinions and wishes, so we can understand your expectations and ensure they are reflected in our business decisions. We are committed to maintaining your trust.

Our Company’s Privacy Policy on the Protection of Personal Data provides detailed information on when and why we collect your personal data, how we use and process it, how long we keep it, and under what conditions we may share it with others.

Data Collection

When you visit one of our points of sale (e.g., stores, websites, social media), we may ask you to provide certain information about yourself.

This information may include:

• Personal data such as name, address, email address, phone number, and other contact details. This data is collected when you purchase a product from our stores or register for our online services, such as when you participate in a survey, leave a comment on our social media pages (Facebook, Twitter, YouTube, Instagram, Pinterest), enter a competition, etc.

• Account information, such as username and other identifiers or credentials used to access our online services.

• Device information.

• IP address and cookie data.

• Location data.

We may ask for your personal data in the following cases:

• When you purchase products from our stores or via our call center.

• When you register to use our online services.

• When you request to receive updates about marketing promotions.

• When you participate in a contest or complete one of our customer surveys.

• When you submit requests.

How We Process Your Personal Data

We process your personal data when we are entering into a contract with you or for specific purposes such as:

• Processing orders and payments for products and services purchased or for refunds.

• Marketing activities related to our products and services, where you have given us your consent to contact you.

We may use and process your personal data, provided you have given us your consent, to:

• Contact you via email or SMS regarding our products and services, contests, offers, promotions, or special events.

Legitimate Interest

We may use and process your personal data based on our legitimate business interests for the following purposes:

• Providing customer support, responding to your inquiries and communicating with you

• Responding to questions, complaints, requests, and feedback

• Communicating with you about your orders, purchases, or accounts

• Providing content that interests you and improving your website navigation experience

• Informing you about promotions (with your consent), e.g., customized communications or targeted messages via social media and third-party platforms

• Conducting data analysis, including consumer research, trend analysis, and financial analysis

• Understanding more about you as a customer, your preferences, and shopping behavior to serve you better

• Operating, evaluating, and improving our business, including developing new products/services, measuring the effectiveness of sales, marketing, and advertising, and improving our digital services

• Complying with your requests regarding your rights (e.g., if you ask not to be contacted for marketing purposes, we will retain your request)

• Using or disclosing your personal data (e.g., to public authorities), when we are legally permitted or obliged to do so

• If you hold one of our insurance products

• Protecting, detecting, and preventing fraud or criminal acts, claims, and liabilities

• Ensuring network and information security and taking steps to safeguard your data from loss, damage, theft, or unauthorized access

Compliance with Legal Obligations

We will use your personal data to comply with our legal obligations, such as:

• Identifying you when you contact us

• Verifying the accuracy of the data we hold about you

• Assisting public authorities (e.g., police)

For Your "Benefit"

We may use your personal data for your own "benefit." For example, we may contact you if there is a potential safety risk related to a product you purchased or to notify you about a product recall.

We use automated information for purposes such as:

• Personalizing the experience of our visitors on our online services

• Delivering content (including ads) tailored to your interests and browsing behavior

• Proper management of our business

This information helps us diagnose technical issues, manage our online services, identify online users, target advertising, and collect demographic data. It also helps us identify usage patterns and improve our services to better meet your needs.

We may also use the information we collect in other ways, which will be explained at the time of collection to tailor our services to your needs.

How We Share Your Personal Data

We share your personal data with partners who assist us in using your data as described above. For example, we use Wix to power our online store—you can read more about how Wix uses your data here: https://www.wix.com/legal/privacy.
We also use Google Analytics to understand how our customers use our site—learn how Google uses your data here: https://www.google.com/intl/en/policies/privacy/.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Our Service Providers

We work with providers, suppliers, and organizations who may process your personal data on our behalf, but only under strict data protection and security policies. We only share the necessary information for them to provide their services to us or facilitate services for you.
Some service providers show ads about our products/services and our partners' products. If you have consented to receive marketing information, you may see our ads on websites you visit or services you use.

Other Organizations and Individuals

We may, in some cases, transfer your personal data to other organizations. For example:

• If required by a public or regulatory authority (e.g., police, Ministry of Labor), we are obliged by codes of conduct to transfer your data

• To fraud prevention organizations to avoid potential fraud (e.g., Cyber Crime Unit)

• To respond to requests by individuals (or their representatives) seeking to protect their legal rights or those of others

International Transfers of Your Personal Data

Occasionally, we may transfer your personal data to suppliers or service providers outside the European Economic Area (EEA). Your data will remain protected under appropriate legal safeguards. If transferred outside the EEA, we will ensure it is protected as if it remained within the EEA.

Automated Decision-Making

We sometimes use systems to make automated decisions based on personal information we hold (or are allowed to collect) about you or your business. This helps ensure our decisions are fast, fair, efficient, and accurate based on available information.

Marketing

When you register as a customer, we use the information you provide for various purposes:

• To inform you about our latest products, services, or offers

• To contact you if we need additional information

• To check your satisfaction with our services

We may use your personal data to send you marketing messages if we have your consent or a specific reason (e.g., notifying you about a product recall). This may include posts, emails, texts, social media messages, or app notifications.

We gather statistics on email openings and clicks using industry-standard technologies to help monitor and improve our newsletters.

Please note: Even if you opt out of marketing messages, we may still contact you about transactions, your account, surveys, or competitions you’ve shown interest in.

Your Rights

Under data protection law, you have the right to:

Correction
You can ask us to correct inaccurate information or complete any missing information.

Restriction or Objection to Processing
You can ask us to restrict or stop processing your personal data if you contest its accuracy, believe it is being processed unlawfully, or do not wish to receive marketing communications.

Deletion
You can request in writing to delete your personal data if it is no longer necessary, if you withdraw your consent, or if it was processed unlawfully.

To exercise your rights, please contact us:

• By email: aestheticlabazoedm@gmail.com

• By post: Pavlou Mela 1, Epanomi, Postal Code 57550

• Through our store network

Please include all necessary documentation with your request. Your request will be processed within 30 days of receipt, which may be extended by up to two months for complex or numerous requests.

Note: Requests are free of charge, but a "reasonable fee" may apply if the request is clearly unfounded or excessive, especially if repetitive.

How Long We Keep Your Personal Data

We retain your data as long as you are a customer. After that, we may retain it for up to 10 years after your last purchase. We may keep it longer for legal, tax, or technical reasons, or to notify you of product recalls. In this case, your privacy will be protected, and the data used solely for these purposes.

We do not keep personal data in an identifiable form for longer than necessary. Data will also be retained for as long as we have valid consent for its intended use.

Links to Other Websites

Our websites may include links to websites operated by others that we do not control. If you access a third-party website, we encourage you to read their privacy policy.

Social Media

We use platforms such as Facebook, Google, YouTube, Instagram, and Pinterest. These may collect data. If you're logged into one of these platforms, your visit may be linked to your user account. If you do not wish for data from our site to be linked to your social media account, log out before visiting our site.